AI World Executive Summit


Mastering The AI Operating Model - Insight, Automation & Engagement




Srividya Sridharan
VP, Research Director, Forrester

Michele Goetz
Principal Analyst, Forrester

Dr. William Mark
President, Information & Computing Sciences, SRI

Kjell Carlsson
Senior Analyst, Forrester

J. P. Gownder
Vice President, Forrester

Michael Facemire
Vice President, Forrester

Monday – December 11, 2017

9:00am Summit Kick Off

Srividya Sridharan, VP, Research Director, Forrester

Where do I start with AI? What is the business case for infusing AI into my enterprise? How will AI impact my employees, customers and partners? These big questions and many more are on the minds of senior leaders, CMOs, CIOs and CEOs. Forrester will kick off the AI executive summit by providing a simple framework to think about how enterprises today can leverage and get ahead of the surging interest in AI.

9:10am Disrupt Or Be Disruped By AI

Michele Goetz, Principal Analyst, Forrester

AI will stretch a company’s roles, skills, and processes when it comes to designing, deploying, and taking advantage of AI. Forrester will lay out an enterprise AI operating model that includes using AI for insights, automation and engagement to help companies prepare for this transformational change.

9:25am Executive Roundtable

Moderator: Michele Goetz, Principal Analyst, Forrester

Panelists: Dr. William Mark, President, Information & Computing Sciences, SRI International

9:50am – Keynote
10:10am Superhuman Insight: How AI Insights Transform the Customer Experience

Kjell Carlsson, Senior Analyst, Forrester

AI technologies make it possible to extract valuable insights from across your business, often from entirely new sources and with unprecedented levels of accuracy. In this session, learn how to make the most of these AI-driven insight technologies.

10:25am – Networking Break
10:45am The Future Of Jobs: Working Side By Side With Robots

J. P. Gownder, Vice President, Forrester

Automation technologies are reshaping the workplace and the way your business engages with its customers. There’s a lot of talk these days about the bleak future of employment. But the future of jobs isn’t nearly as gloomy as many prognosticators believe. In reality, automation will spur the growth of many new jobs, including some entirely new job categories. Hear from Forrester on the true impact of AI on automation.

11:00am - Keynote

Platinum Sponsor Speaking Slot

11:20am AI: The Common Thread Across The Future Of Digital Experiences

Michael Facemire, Vice President, Forrester

Websites gave brands an opportunity to put up a billboard for their customers to see; mobile apps gave them an opportunity to get a little closer. Chat platforms, and chat bots on those platforms, allow us to have a real-time conversation with our customers. Most companies have barely wrapped their heads around the power of mobile. Learn from Forrester on to incorporate conversational interfaces into this burgeoning digital portfolio to drive customer engagement.

11:35am – Executive Roundtable

Moderator: Srividya Sridharan, VP, Research Director, Forrester

11:55am Wrap-Up: Srividya Sridharan, VP, Research Director, Forrester