Moderator: Dr. Bill Meisel, President, TMA Associates
– Dr. Katherine Havasi, CEO and Co-Founder, Luminoso
– Rob High, IBM Fellow, VP and CTO, IBM Watson
– Boris Krumrey, Chief Robotics Officer, UIPath
– Mark McSpadden,VP, Digital Experience, Sabre
“Intelligent assistants” and “bots” communicate using natural language—text or speech. They allow your customers to converse with your company in a conversation that can be more consistent than a human agent—and certainly less expensive and more available. While today the focus is on classical customer service, intelligent assistants will evolve to fully represent your brand—including advertising, proactive suggestions, entertainment, answering product questions, and closing a sale. This session discusses these important trends and their current status.