SEMINAR: Building AI-powered Natural Language Solutions

Wednesday, December 5, 2018 | 1:20 - 4:15 

Host: William Meisel, PhD, CEO, TMA Associates

Location: Beacon Complex

 

Computers dealing with human language are one of the major breakthroughs in AI. With similar advances in speech recognition, natural language processing technology can accept either voice or text input. The result is understanding. That understanding can be used in conversational systems such as virtual agents, digital assistants, and chatbots, conversing with customers or employees through many channels. In addition, the technology can help analyze “big data,” summarizing its conclusions or finding answers to specific questions. Sessions in this track include:

• Interpreting Human Language: The Power and Limits of Natural Language Technology
• State of the Technology: AI Driven Speech Recognition and NLP
• Case Studies in Using Conversational Technology
• Automating Customer Service and Technical Support in Call Centers

1:20 pm Interpreting Human Language: The Power and Limits of Natural Language Technology

William Meisel, PhD, CEO, TMA Associates

2:05 Panel: Automating Customer Service and Technical Support in Call Centers 

Moderator:

William Meisel, PhD, CEO, TMA Associates

Panelists:

Diego Ventura, CEO, noHold

Lisa Michaud, Director of Natural Language Processing (NLP) R&D, Aspect Software

2:45 Armchair Interview: Case Studies in Using Conversational Technology

Interviewer:
William Meisel, PhD, CEO, TMA Associates

Ashley Blake, Director, Digital Product Management - Conversational Platform & Virtual Agent (Chatbot), USAA  

3:20  Panel: State of the Technology: AI-driven Speech Recognition and NLP

Moderator:
William Meisel, PhD, CEO, TMA Associates

Panelists:
Tom Hebner, Head of Innovation, Nuance Communications, Inc.

Saliha Azzam, PhD, Senior Director, Microsoft 

Joseph Fung, CEO and Co-founder, Kiite