workshop-chatbot

SEMINAR: Building AI-powered Natural Language Solutions

Wednesday, December 5 | 1:20 - 4:15 

Host: William Meisel, PhD, CEO, TMA Associates

Location: Beacon Complex

 

Computers dealing with human language are one of the major breakthroughs in AI. With similar advances in speech recognition, natural language processing technology can accept either voice or text input. The result is understanding. That understanding can be used in conversational systems such as virtual agents, digital assistants, and chatbots, conversing with customers or employees through many channels. In addition, the technology can help analyze “big data,” summarizing its conclusions or finding answers to specific questions. Sessions in this track include:

  • Interpreting Human Language: The Power and Limits of Natural Language Technology
  • State of the Technology: AI Driven Speech Recognition and NLP
  • Case Studies in Using Conversational Technology
  • Automating Customer Service and Technical Support in Call Centers

1:20 pm Interpreting Human Language: The Power and Limits of Natural Language Technology

Meisel_WilliamWilliam Meisel, PhD, CEO, TMA Associates


2:05 Panel: Automating Customer Service and Technical Support in Call Centers 

Moderator:

Meisel_WilliamWilliam Meisel, PhD, CEO, TMA Associates


Panelists:

Ventura_DiegoDiego Ventura, CEO, noHold

 

 

 

 

Michaud_LisaLisa Michaud, Director of Natural Language Processing (NLP) R&D, Aspect Software


2:45 Armchair Interview: Case Studies in Using Conversational Technology

Interviewer:
Meisel_WilliamWilliam Meisel, PhD, CEO, TMA Associates


Blake_AshleyAshley Blake, Director, Digital Product Management - Conversational Platform & Virtual Agent (Chatbot), USAA  


3:20  Panel: State of the Technology: AI-driven Speech Recognition and NLP

Moderator:
Meisel_WilliamWilliam Meisel, PhD, CEO, TMA Associates


Panelists:
Hebner_TomTom Hebner, Head of Innovation, Nuance Communications, Inc.


Azzam_SalihaSaliha Azzam, PhD, Senior Director, Microsoft 


Fung_JosephJoseph Fung, CEO and Co-founder, Kiite


Day 1 | Monday, December 3

Morning Program
Networking Lunch
Concurrent Afternoon Programs
Evening Program
Attendee Breakout Discussions

Day 2 | Tuesday, December 4

Morning Program
Networking Lunch
Concurrent Afternoon Programs
Evening Program
Networking Reception

Day 3 | Wednesday, December 5

Morning Program
Networking Lunch
Concurrent Afternoon Programs