Workshop: Deploying and Scaling Enterprise AI Systems


Monday, December 3 | 1:15 – 5:00

This unique half day workshop addresses how enterprises can learn from innovators’ proven processes and methodologies to ensure a successful enterprise AI deployment strategy for a wide array of scalable applications.  Mr. Whigham and his team at the Intercontinental Hotel Group recently won the Technology Association of Georgia’s 2017 Most Creative Solution and Product Launch of the Year awards for their cognitive technology platform strategy and deployment. Now leading Function-AI, Scot and his team brings these proven methods to our unique AI World workshop.

Chair: Whigham_ScotScot Whigham, CEO, Function-AI

 

 

1:15 PANEL DISCUSSION: AI Ecosystem
Moderator: Whigham_ScotScot Whigham, CEO, Function-AI Panelists: to be announced

AI is widely considered to be the 4th major technology evolution. Does your organization truly understand the enabling tools and capabilities that make up the AI ecosystem? The explosion of companies and capabilities only make this challenge more difficult. Are you ready to pick a brand and then integrate AI into your infrastructure and operations?

This panel will discuss:

  • How to define an AI framework suitable for enterprise-wide deployment
  • Successful business use cases delivered by enterprise leaders that have started their AI journey
  • Steps to prepare your organization for new business challenges and AI readiness

2:05 Deploying a Digital Employee
Larry Ross, Sr Operations Manager, IHG

Digital employees are the future of business. The use cases are numerous and growing, but do you really understand the difference between a digital employee and a chatbot? More importantly, are you ready to operationalize AI to take full advantage of it for your organization? This talk will share insights on:

  • Digital Employee definition / enabling capabilities / tools
  • FAI case studies / client’s business results
  • Key success factors / challenges to deploying
  • Ongoing maintenance

3:00 Networking Refreshment Break

3:25 PANEL DISCUSSION: Post-Implementation Managed Services
Moderator: Kwame Monthrope, Global CRM Executive, Accenture
Panelists: to be announced

Extracting the full value from AI happens after deployment. Your company must be prepared to manage AI for the long-term. Do you have a framework prepared for deciding whether to bring ongoing AI management in-house or to hire a 3rd party? Here from this panel about:

  • The required capabilities and challenges for successful ongoing management
  • In-house requirements and challenges
  • Outsourcing requirements and challenges
  • Crafting a decisioning framework including costs, capabilities, and ongoing improvement

4:15 PANEL DISCUSSION: AI Customer Engagement Analytics
Moderator: Ted Horton, IBM
Panelists: to be announced

Improve and optimize the experience your digital employees deliver. Digital employees can deliver automated, personalized customer engagement in order to build meaningful relationships. Analyzing and leveraging insights from the interactions drives continuous improvement in the experiences that you deliver.

Attendees will learn:

  • The role of AI / Digital Employees in customer engagement
  • Key success metrics of the Digital Employee
  • How to capture the Voice of the Customer
  • When and how to incorporate sentiment and tone analytics