AI WORLD EXECUTIVE SUMMIT

Moderator: Michele Goetz, Principal Analyst, Forrester

Panelists:

• Dr. William Mark, President, Information & Computing Sciences, SRI International
• Dany De Grave, Sr. Director Innovation Programs and External Networks, Sanofi Pasteur

According to Forrester’s data, thirty-one percent of business decision makers say, “AI is the human-like ability to perceive, learn, think, interact, and take actions”. To date, many of the most high-profile applications of AI have been used to mimic human behavior in custom-facing contexts, in bots and similar platforms. But the real promise of AI lies in driving deep business reinvention – and that means AI will dramatically reshape many core operating principles and processes: How firms acquire and develop technology, how roles and responsibilities are defined within the organization, how business partnerships are structured, even reinventing longstanding business models. Learn the new rules and strategies to make it and survive in the age of AI.

Kjell Carlsson, Senior Analyst, Forrester

AI delivers superhuman insight by analyzing information at a scale that dwarfs the ability of any person or group of people. It delivers sub-human performance when this ability is not the main driver of value. In this session, learn how to identify use-cases where AI delivers transformative value most effectively.

J. P. Gownder, VP, Principal Analyst, Forrester

Automation technologies are reshaping the workplace and the way your business engages with its customers. There’s a lot of talk these days about the bleak future of employment. But the future of jobs isn’t nearly as gloomy as many prognosticators believe. In reality, automation will spur the growth of many new jobs, including some entirely new job categories. Hear from Forrester on the true impact of AI on automation.

Michael Facemire, VP, Principal Analyst, Forrester

Websites gave brands an opportunity to put up a billboard for their customers to see; mobile apps gave them an opportunity to get a little closer. Chat platforms, and chat bots on those platforms, allow us to have a real-time conversation with our customers. Most companies have barely wrapped their heads around the power of mobile. Learn from Forrester on to incorporate conversational interfaces into this burgeoning digital portfolio to drive customer engagement.